I learned, I laughed, I collected awesome Disney swag, and since I was still recovering from emergency gallbladder surgery, I stared longingly at a buffet of mouthwatering Disney delicacies I was unable to eat. Yes, in February of 2025, thanks to professional development funds from the Wexner Field Fellowship, I attended the Disney Institute in Anaheim - a 3-day deep dive into the secrets of Disney’s customer service, employee engagement, and leadership excellence.